Website Privacy Notice

This notice explains what information is collected when you visit www.thewaltonpractice.com and how it is used.

It sits alongside our Privacy Notice for Patients, which explains how we look after information about our patients and their care, and our Cookie Policy, which lists the cookies our website uses.

The Walton Practice, 1 Sandlands Road, Walton on the Hill, Tadworth, Surrey KT20 7XB, is responsible for the information collected through this website.

Our data protection officer is Faye Purchase. You can contact our data protection officer by email at admin@thewaltonpractice.com or by phone on 01737 814404.

• When you visit the website: basic technical information needed to show you the website and keep it secure, such as your IP address and the type of browser and device you are using.
• If you accept cookies: information about how you use the website, such as the pages you visit, how you found us, your device type and your approximate location (town or region). We use this to understand which pages are useful and to measure how well our advertising works. You can choose not to accept these cookies.
• If you contact us or fill in a form: the details you give us, such as your name, email address, phone number and message, or the information included in a patient referral.

• To run the website and keep it secure. We do this because it is in our legitimate interests to provide a safe, working website.
• To understand how the website is used and to measure our advertising, but only if you agree by accepting cookies. You can change your mind at any time using the Consent Preferences button on our Cookie Policy page.
• To reply to your enquiry or deal with a referral. If you become a patient, the information becomes part of your patient record and is covered by our Privacy Notice for Patients.

We do not sell your information.

We use trusted service providers to run our website and marketing. They only use your information to provide their services to us:

• Google, for Google Analytics, Google Tag Manager and Google Ads
• LOCALiQ, our marketing agency, which measures how our website and advertising perform
• CookieYes, which shows our cookie banner and records your cookie choices
• Elfsight, which displays our Google reviews on the website
• Jotform, which provides our online patient referral form
• Web3Forms, which sends messages from our contact form to our enquiries inbox (it passes them on and does not keep them)
• the companies that host our website and its content

Some of these providers are based in, or store information in, countries outside the UK, such as the United States. Where this happens, your information is protected by the safeguards required by UK data protection law.

The "Book" buttons on our website take you to our online booking system, which is provided by a third-party company. Information you enter there is used to manage your appointment and is covered by our Privacy Notice for Patients.

Our patient finance calculator is provided by Practi, which has its own privacy notice.

• Cookies last for the periods shown in our Cookie Policy.
• Website analytics information is kept for a limited period set in our analytics account, then deleted.
• Enquiries are kept for as long as we need to deal with them. If you become a patient, they are kept as part of your patient record.

You have the right to ask for a copy of the information we hold about you, to ask us to correct or delete it, to object to how we use it, and to withdraw your consent at any time. You can find more detail in our Privacy Notice for Patients.

To make a request, please contact our data protection officer at admin@thewaltonpractice.com.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, by phone on 0303 123 1113, or at ico.org.uk.

We may update this notice from time to time. The date at the top shows when it was last changed.